
Shipping Policy
At Xeno Pharmaceuticals, we strive to provide timely and efficient shipping services to ensure that your products reach you in perfect condition. Please take a moment to read through our shipping policy to understand how we process and deliver your orders.
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Processing Time
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All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive a notification once your order has shipped.
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In rare cases, there may be slight delays due to high order volumes or unforeseen circumstances. We will notify you promptly if such delays occur.
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Order Tracking
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If you receive a damaged or defective product, please contact us immediately at info@xenopharma.in with your order details and photos of the item.
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We will review your claim and offer a replacement or refund as per our return policy.
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Returns and Exchanges
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For information on returns, please refer to our Returns Policy​